Privacy Policy

1. Who we are

ProGleam Ltd ("we", "us", "our") is a company registered in Scotland under company number SC866567. We provide exterior cleaning services in Kilmarnock, Ayrshire, Glasgow and surrounding areas.

For privacy questions or data rights requests, contact us at [email protected].

2. Information we collect

When you contact us, request a quote or book work, we may collect your name, phone number, email address, property address or postcode, service requirements, photographs or notes relating to the job, quote details, booking details and payment records.

If you contact us through a website form, your form submission may be processed by our form provider, Web3Forms, so that the enquiry can be delivered to us securely by email.

3. How we use your information

We use your information to respond to enquiries, provide quotes, arrange and carry out services, contact you about bookings, keep business records, handle questions or complaints, and meet our legal and accounting obligations.

We do not sell your personal information. We only use it for legitimate business purposes, to perform a contract with you, to take steps before entering into a contract, to comply with legal obligations, or where you have given consent.

4. Sharing your information

We only share personal information where necessary. This may include trusted service providers such as website hosting, form processing, email, accounting, payment, phone or IT providers. We may also share information if required by law, insurers, professional advisers or relevant authorities.

5. How long we keep it

We keep enquiry and customer information only for as long as reasonably needed for the purpose it was collected, including providing services, handling follow-up queries, keeping business records and meeting tax, accounting or legal obligations.

6. Your rights

Under UK data protection law you may have rights to access, correct, erase, restrict or object to the use of your personal information. You may also have the right to complain to the Information Commissioner's Office. To exercise your rights, contact [email protected].

7. Cookies and website services

See our Cookie Policy for details of cookies and third-party services used by this website, including Google Fonts, OpenStreetMap and Web3Forms.

8. Contact

For privacy questions, data requests or concerns about how your information is handled, contact ProGleam Ltd at [email protected].